1. Overview

This Privacy Policy explains how Acme Tours ("we", "us") collects, uses and protects your personal information when you browse this website or contact us about a trip.

By using this website, you agree to the collection and use of information in line with this policy.

2. Information We Collect

We collect information you voluntarily provide when submitting the contact form or a package inquiry, such as your name, email, phone number, travel details and the content of your message.

If you contact us via WhatsApp, any information you share there (your name, number, and the conversation itself) is also governed by WhatsApp's own privacy policy.

We also use cookieless, anonymized analytics (Vercel Analytics) to understand how the site is used, without identifying you personally.

3. How We Use Your Information

• Responding to your inquiry and providing package or booking details.
• Communicating with you about an existing trip (confirmations, departure dates, changes).
• Improving site content and user experience based on aggregated usage patterns.
• Meeting our legal and accounting obligations.

4. Third-Party Service Providers

We rely on trusted service providers to operate this website, and share with them only the minimum data required to perform their function:

• Sanity — stores website content and submitted inquiry data (our content management system).
• Resend — delivers notification and autoreply emails.
• Vercel — hosts the website and provides cookieless analytics and performance monitoring.
• Upstash — rate-limits form submissions to prevent abuse (no personal content is stored).
• Cloudflare Turnstile — verifies a form submission isn't automated (no advertising tracking).

5. Data Retention

Inquiry and booking data is retained for up to 24 months from the last contact, for follow-up, business records and accounting purposes, after which it is securely deleted.

You may request earlier deletion of your data at any time by contacting us (see below).

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. We will respond to your request within a reasonable time, not exceeding 30 days.

7. Cookies & Local Preferences

Our analytics tools use no cross-site tracking cookies or personal identifiers. Your appearance (theme/dark-mode) and language preference are stored only on your device and are never sent to us.

8. Children's Privacy

This website is not directed at children under the age of 16, and we do not knowingly collect data from them.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with the "last updated" date above revised.

10. Contact Us

For any question about your privacy, email us at hello@example.com or call +10000000000.